Our support team is available every day from 8:00 AM to 9:00 PM.
Phone Support
Call CityHeros for:
- Service booking assistance
- Booking status
- Professional arrival updates
- Service-related issues
- Payment assistance
- Cancellation and refund enquiries
- General customer support
Support Hours: Every day · 8:00 AM – 9:00 PM
WhatsApp Support
For quick assistance, message us on WhatsApp.
You can contact us regarding:
- New service requests
- Booking coordination
- Professional details
- Appointment updates
- Service issues
- Payment problems
- Refund and cancellation enquiries
- Sharing service-related photos or videos
WhatsApp: +91 8431073378
Email Support
Email us for written enquiries, complaints, payment issues, refund requests, or other support matters.
For an existing booking, please include:
- Your name
- Registered mobile number
- Booking/Service Request ID
- Service name
- Description of the issue
- Payment ID, if applicable
We aim to respond to email enquiries within 1 business day.
Office Address
CityHeros
MIG 96, KHB Colony
Koppal, Karnataka – 583231
India
Customer Support
Contact CityHeros for assistance with:
Bookings
Help with submitting service requests, booking status, and appointment coordination.
Service Issues
Report problems with a completed or ongoing service.
Payments
Get assistance with the ₹99 pre-booking platform fee, service payments, failed transactions, or payment verification.
Refunds & Cancellations
Contact us regarding eligible cancellations and refund requests.
Service Complaints
If you are not satisfied with a completed service, contact CityHeros within 48 hours of service completion. We may request photographs or videos to review the issue and may coordinate a service re-attempt where appropriate.
Service Professional / Partner Support
Service professionals can contact CityHeros regarding:
- Partner registration
- KYC verification
- Service assignments
- Booking coordination
- Customer-related issues
- Payment and settlement enquiries
- Account support
Please provide your registered mobile number and relevant booking/reference ID when contacting us.
Payment Support
For payment-related problems, please provide:
- Booking/Service Request ID
- Payment ID
- Transaction reference
- Amount paid
- Date of payment
- Registered mobile number
CityHeros may verify the transaction with the applicable payment provider.
Emergency Notice
CityHeros is a local service platform and is not an emergency response service.
For immediate medical, fire, police, or other emergencies, contact the appropriate emergency service directly.
For medical emergencies in India, call 108 where applicable.
Helpful Information
Before contacting CityHeros, keep your Booking ID / Service Request ID and registered mobile number available. This helps us locate your request and provide faster assistance.
For service-related complaints, please provide photographs or videos where requested.
CityHeros
Verified Local Service Professionals
MIG 96, KHB Colony
Koppal, Karnataka – 583231, India
Phone: +918431073378
WhatsApp: +91 8431073378
Email: care@cityheros.in
Support Hours: Every day · 8:00 AM – 9:00 PM